Privacy Policy

Last Updated: July 21, 2026

Introduction

This Privacy Policy explains how ochre-thicket collects, uses, and protects your personal information when you use our website and services.

Information We Collect

Information You Provide

When you request a consultation or contact us, we collect:

• Full name
• Email address
• Skin concerns and treatment preferences
• Service selections

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• To provide personalized skincare consultations and recommendations
• To respond to your inquiries and service requests
• To improve our website and service offerings
• To send administrative information and updates
• To analyze usage patterns and optimize user experience

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or accept cookies
• Contractual necessity to provide requested services
• Legitimate interests in improving our services and website functionality

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and conducting our business
• When required by law or to comply with legal obligations
• To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Consultation records are typically retained for three years following your last interaction with us.

Your Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at the email address provided in the Contact section below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookies Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

If you are accessing our website from outside the United Kingdom, please be aware that your information may be transferred to and processed in the UK. By using our services, you consent to such transfers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: privacy@ochre-thicket.com
Address: 47 Kensington Gardens Square, London W2 4BG, United Kingdom